faq

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What is your Return Policy?

Non-personalized, non-custom items may be returned within 30 days of receipt if unused and unwashed. Once returned, the cost of product only will be reimbursed. No refunds are issued for personalized items.

A Return Authorization is required for all returns; contact customer service: (773-342 0004, sales@hoohobbers.com   

Can I send my item as a gift?

We do not offer gift wrapping at this time, but our products are packed nicely in box.  You do have the option to add a gift message with your order and it be included in the box.  You can create you message during the check out process.  Pricing is never included on the packing list.

Where are Hoohobbers products made?

Our frames are molded in the USA. We source our textiles through US companies which use domestic and international mills. Our Moses baskets are sourced directly from overseas as they are constructed from reeds not grown in the US.

How do I order replacement parts?

Replacement parts may be ordered by contacting Hoohobbers by calling 773.342.0004 or emailing sales@hoohobbers.com.

How do you ship my order?

We do not offer expedited shipping options, but please make us aware on your order form if you have a date by which you need to receive the item. If we are unable to ship in time, we will contact you. We use various shipping methods such as UPS, FedEx and USPS. We are not able to ship to PO Boxes.

How do I clean/care for my product?

JUNIOR DIRECTOR CHAIR: The Directors Chair is 100% water safe. Spot clean with cold water and air-dry. Do not remove fabric seat from frame. For a deeper clean, keep fabric seat on frame and wash fabric in bathtub or shower and rinse with cold water. Air-dry fabric on frame.

ROCKING CHAIR:  The Rocking Chair is 100% water safe.  Spot clean with cold water and air-dry. Do not remove fabric seat from frame. For a deeper clean, keep fabric seat on frame and wash fabric in bathtub or shower and rinse with cold water. Air-dry fabric on frame.

TABLE: The table top is not waterproof.  While it is easily portable for outdoor use, never leave it outside. Wipe down to clean.

MOSES BASKET: For ease and practicality, all Moses Basket linens are machine washable and should washed with the bumper pads and mattress pad removed. We recommend washing in cold water and air-drying. Light ironing may be required.

MOSES BASKET STAND: Wipe clean.

DOLL MOSES BASKETS: Machine Washable. Doll Moses Basket linens should be washed with the bumper pads and mattress pad removed. We recommend washing in cold water and air-drying. Light ironing may be required.

BABY ROCKER: Machine washable. Remove fabric seat from frame and wash in cold water and air-dry. Light ironing may be required.

SLEEPING BAG: Machine washable. Wash in cold water and air-dry.

Gift Note

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Shipping and taxes are calculated at checkout.
If the package is unable to be delivered due to incorrect or incomplete shipping information, the customer will be responsible for reshipping fees.

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